Tag Archive 'Corey Smith'

Jul 20 2008

Must Reads

Published by Ken Stewart under Business, Technology

Blogging - must readsTo all of my readers, I hope you are well. I thought I would take a pause and share with you some really great resources for business and technology on the web that I’ve enjoyed.

  1. The Death of the Copier blog by Greg Walters is a great read for all of you in the output industry. Greg shares his wit and humor to highlight some of the malfunctions in our industry, and offers constructive advice on how to see through the garbage.
  2. Ed Crowley and the gang at The Photizo Group are putting together a great place to share information over at the Managed Print Services Resource Center.
  3. Corey Smith, with Dealer Marketing Systems, just started a new blog over at Copier Catalog. This is actually targeted at the independent dealer trying to stay afloat on the web, but it is actually great content for anyone looking to learn something about the web or customer service.
  4. Last, but certainly not least, Know the Network blog, full of tips and tricks on just about anything network related. And just in case you like having your feathers ruffled, Tsudonimh is sure to dish up some juicy opinions on current politics. Stop by if you have the chance and give him a read.

Ken Stewart’s blog, ChangeForge.com, focuses on the collision between the constantly changing worlds of business and technology. Ken is also the Director of Technology at Kearns Business Solutions.


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    Jul 09 2008

    Are You Being “sold to” or “told to”?

    Published by Ken Stewart under Business, MPS

    Barney-StyleMy friend and colleague, Corey Smith, just asked a question, “Who is your audience?

    He just launched a new service for printer and copier dealers over at Copier Catalog, which promises to be a very sound set of services offered to the independent dealer channel. He is evidently offering a blog there as well, which I don’t know how he finds time to write for all of his interests (good on you, sir).

    Corey goes on to ask if businesses, in general, know who their audience is when designing their content and websites, offering this sound advice:

    1. Use no jargon.
    2. You need the sale more than your customer does.
    3. Your clients aren’t interested in what you are interested in.
    4. Your content alone won’t drive traffic.
    5. Your clients don’t know all about what you sell.

    This extends beyond the content on a website and into the field… sales reps in many industries, and specifically in hardware and software businesses, don’t get my needs as their potential customer, as a general rule.

    It’s rather frustrating having to either spell out my needs “Barney-style” (that’s the purple, kid-friendly, dinosaur folks), or be told what they think I need…

    I used to be a client of my company before I came to work in my present position at Kearns Business Solutions, and do you know why they won my business and I became their champion in my organization?

    1. My account manager listened to my needs and asked questions to understand them.
    2. My account manager had a plan - a strategy with stops along the way to rest.
    3. My account manager talked about things me and my company wanted to hear.

    Folks, I knew my account manager had products and services to sell, that’s why I asked them to come in and talk with me. The difference though is that even though I was there to be sold to, I wasn’t there to be “told to”.

    I came to work at Kearns almost five years ago for one solid reason - I wanted to be part of an organization that cared that much about its customers.

    Don’t come in and try to sell me on something when you don’t care about my needs or don’t understand my needs. I’m the one that is doing the story telling… I’m the customer… Help me buy something by showing you care about where I’m going.


    Ken Stewart’s blog, ChangeForge.com, focuses on the collision between the constantly changing worlds of business and technology. Ken is also the Director of Technology at Kearns Business Solutions.


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    Jul 03 2008

    Global-nomics At Work In Your Backyard

    Published by Ken Stewart under Business, Change, Culture

    GlobalizationIn my recent post, Walmart: Our Soul - Less Money, I responded to a post by Corey Smith. Evidently I raised a few hackles when I stepped up on my soap box, and I loved the comments. They were both challenging and insightful…

    So I wanted to respond to a few.

    Tsudonimh, writes:

    I take issue with the idea that competitive pricing is eroding the soul of America. I think Liberalism, Communism and Too-much-governmentism is a much larger threat. As far as manufacturing in the U.S. I’d say Labor unions have been a much greater detriment than Walmart could ever be… Perhaps the US should continue to strive for knowledge based jobs and allow markets to regulate themselves. Labor unions have bargained their way out of a job in many cases and I don’t blame Walmart at all.

    Tsudonimh, first let me explain that I firmly believe in both self-governance and accountability. I do not believe that individuals or societies should do anything in excess; History has classically demonstrated that when over-indulgence or under-availability is at issue this often leads to a societies ruin in the end.

    The term capitalism was coined, oddly enough, by Karl Marx to illustrate a distribution of power, wealth, and influence to a controlling minority. Now I know you do not believe in government, and we have had these discussions from time to time, but the opposite “extreme” cannot be pleasant either. Why? Because this would wreak of dictatorship.

    So, America has found ways to accommodate a fairly stable economy by taking a middle road between total intervention and none whatsoever. The US Department of State, via About.com had this to say:

    …the United States and many other countries have intervened in their economies to limit concentrations of power and address many of the social problems associated with unchecked private commercial interests. As a result, the American economy is perhaps better described as a “mixed” economy, with government playing an important role along with private enterprise.

    Furthermore, unions were a response to unfair labor practices during the early industrial revolution - where government (read, a government for the people by the people) would not intervene. While I would agree I think the Unions have become as bloated as the pork-barrelling politicians on Capitol Hill, they originally served a purpose; however, it has now reached its zenith due to, yet again, excessive overtures by its members.

    East India Trading Company: Economics At WorkWalmart is not a detriment to the American way - in fact it actually underscores raw capitalism at work (at least as close as you can get in a regulated economy). In point of fact, I think “selfish-ism” is eroding the state of America to be frank… the “what’s in it for me” attitude coupled with blatant disregard for others’ well-being.

    People often use “it’s just business” as an excuse to trample over everyone and everything in their path. They become myopic and loose site of the grander vision of the human experience. Admittedly, this ‘human experience’ is, and should always be, unique to each and every one of us.

    Does this allow for employees of a company to have free reign over the company, taking payment and not rendering services? Certainly not. Again, it is a partnership between provider and consumer, business and employee - a symbiotic relationship to be sure.

    So the real question about Walmart’s practices is not a question of good versus evil, rather it is a question of which ecosystem do we want to be a part of? The local community where we shop down the street, the national community where our goods may come from other Americans, or a global community where our goods, and services, might come from anywhere else?

    Now, most have decided, via their purchasing decisions (their vote), that they would prefer to be part of a global ecosystem. The only rub there is that while we are hungrily consuming goods imported from other ecosystems, the foreign entities are not consuming any of ours because they can produce it themselves or find it on the global market much cheaper.

    So how do you intend to keep paying for your supply, if your products or services are not in demand?

    Sure the market will regulate itself, but are you willing to go hungry while it does so?

    As Greg Walters said, “…once again, this is not Rocket Science, it’s Economics…”

    Photo credit to Dayaran.


    Ken Stewart’s blog, ChangeForge.com, focuses on the collision between the constantly changing worlds of business and technology. Ken is also the Director of Technology at Kearns Business Solutions.


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    May 03 2008

    It starts at the top (by Corey Smith)

    Another guest post by a good friend and author, Corey Smith, mastermind behind the business and technology blog, masterthebusiness.com. In his spare time, Corey has also founded several companies to include Resumango and TributeMedia as well as being the Chief Web Architect for Dealer Marketing Systems and Editor-in-Chief at Office Product News. I do hope you enjoy reading this post as much as I did.

    It's starts at the topChange is not easy to implement in an organization. People are resistant to change. The fact is, much of what we try improve with change fails. Not because that the change is bad, but because we don’t make sure the change itself succeeds.

    If you are the lone wolf crying in the office, then don’t expect any of the change you want to implement to happen. The only way for change to work is if it starts from the top down. If the boss doesn’t care about what you are trying to accomplish, it simply won’t happen.

    I find it interesting when IT departments implement some new technology and then wonder why it doesn’t work. More often than not, the business leaders in the organization don’t want to make any change, so the new technology simply falls on deaf ears.

    If you are going to push for any change in your organization, make sure the boss is on board or be prepared to fail.


     Corey Smith’s business and technology blog provides a common sense approach to running your business. He also maintains a news feed service for the copier, printer and document management industries.


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    Apr 14 2008

    My thoughts on the paperless office (by Corey Smith)

    I am honored to bring you a guest post by a good friend and author, Corey Smith, mastermind behind the business and technology blog, masterthebusiness.com. In his spare time, Corey has also founded several companies to include Resumango and TributeMedia as well as being the Chief Web Architect for Dealer Marketing Systems and Editor-in-Chief at Office Product News. I do hope you enjoy reading this post as much as I did.

    There are many reasons why [tag]paperless office[/tag] initiatives fail. I think that in order to truly understand why they fail, we need to understand the difference between how companies use paper and how individuals use paper.

    I am a big proponent of the paperless office. I hate paper and wish that it would all go away.

    With that said, I have a [tag]printer[/tag] in my [tag]home office[/tag] and I use my [tag]scanner[/tag] to copy documents all the time. I have stacks of paper on my desk and paper in my file cabinets… probably more because I am messy than anything. I love to read a book in print and not from my computer screen.

    I should say that the stacks of paper on my desk are the reasons why I don’t like paper. I hate the way the are organized. I hate the way I have to find them. I just hate it.

    The reality is, people use paper differently for different reasons. When we talk about paper that we use personally, we need to apply a different standard to that paper than how we use paper in business. We need to jot down notes. We need to highlight the way we are used to. We have been conditioned to expect paper to be the tangible proof that we are doing something. Even my to do list is on a sheet of paper sitting next to my three computer monitors, keyboard and mouse.

    A large company is different. It may be efficient enough for me to look through my one file cabinet and find a peice of paper (well, maybe not for me, but for most people), but, it is not practical for a company with many file cabinets to allow each employee that needs access to a file cabinet to have it.

    It is like the difference between [tag]Mac[/tag] and [tag]PC[/tag]… you need to have the right tool for the job. I need my PC because so many people use it and I have to understand that technology. I need my Mac because a couple of my hobbies require it and a PC simply won’t do. (Although, if I could choose, I would choose my Mac hands down).

    When considering moving to a paperless office and implementing a paperless [tag]workflow[/tag] or even implementing a full blown [tag]document management[/tag] system, we have to realize that there is the right tool for the job. It may never make sense for you to implement a database on your computer to manage your documents, but when we start talking about managing documents in an organization and we need to eliminate those information silos, a paperless document management strategy becomes a critical conversation.


     Corey Smith’s business and technology blog provides a common sense approach to running your business. He also maintains a news feed service for the copier, printer and document management industries.


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    Apr 03 2008

    Favorite quote of the day (April 3, 2008)

    I’ve decided to start a little something to share other writers comments; I’m going to begin posting favorite quotes I find, snip-its of articles I have enjoyed, or just fanciful wordings that cause me to take pause. I’m not going to put time limits on it, because I may find more than 1 in a day - or I may not find any I like for a week… so I will just commit to share the wealth as I find little pearls that strike my fancy.

    So here’s a favorite quote for today:

    Loyalty can allow you to be forgiven when you make a mistake. It can give you a second chance when you don’t deserve it. - Corey Smith

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    Mar 30 2008

    What a refreshing experience!

    Published by Ken Stewart under Change

    My friend, Corey Smith, over at DocumentBurner has been so kind in allowing me the use of his servers. It is so great to encounter someone paying-it-forward in life; it’s just such a rare treat. Needless to say, Thank you, Corey.

    So I just conducted my first upgrade of WordPress to 2.5, and I must say it is refreshing experience when I can upgrade the entire site in less than 45 minutes. That’s including updating plugins, and posting this article. If more upgrades went this smoothly, I’m not sure I would have a job ;-) Thanks to Microsoft and many other companies for making a job for poor ole’ me!

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