The 1% - How Do You Define Yourself?

June 10, 2008 · Filed Under Business, Culture 

Liu Xang - HurdlesDoes your rule to deal with a single occurrence of misdeed adversely affect the other 99% of your customers?

How many of you have experienced the broad hand of “justice” due to a fellow associates selfish behavior? Have you not felt slighted because of a broad and over-arching policy that restricts everyone due to a few people’s negligence?

Now, think of how your customers feel when you implement broad and sweeping ”policies” because of one moment of pain or exposure.

It is easy to become myopic - and see only the pain inflicted by one instance of wrong-doing.

In business we must resist striking hard and fast rules due to a moment of pain; we must forcibly calm ourselves and step away from the situation to allow our mind an opportunity to calm down, relax, and regain perspective.

All to often we find ourselves reacting to a situation rather than planning on how to proactively avoid it. Surely, sometimes painful or difficult tasks cannot be avoided - only endured. However, throughout the experience we must maintain our sights upon the greater vision of our goal; If we focus too intently upon the hurdle right in front of us we may just miss where to place our foot on the other side.

By maintaining the obstacle in front of us in the peripheral of our mind’s eye and focusing on the goal ahead of us can we prevent ourselves from be pulled back into the daily grind of act-and-react so many in Corporate Americans fail to see past - and help us keep the relative stress at bay.

So next time you are tempted to jump the gun and react - remember, your ability to clearly perceive the issue at hand and decide upon an appropriate response is a clear indication of your character as a person.

Do not allow this moment to define you, but allow yourself to define this as your moment.

Ken Stewart’s blog, ChangeForge.com, focuses on the collision between the constantly changing worlds of business and technology. Ken is also the Director of Technology at Kearns Business Solutions.

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      ChangeForge is a place where business and technology collide with a desire to alter a paradigm and improve how we perceive those things around us. This site is built upon the premise of offering a platform to share ideas and start conversations. This site focuses upon change and shifting paradigms, offering perspective on how technology can be applied to business problems while maintaining a people-friendly perspective. ChangeForge covers a wide variety of topics, but will primarily focus on strategies revolving around bridging technology and business, hosting authors from different walks of life and offering brain-fodder on many different fronts.

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