This is perhaps the best thing I have heard another company say.

Sam Kress was interviewed for a Buyers Lab (BLI) article regarding the economic outlook. This article was posted on Office Product News.

“It shouldn’t matter whether times are good or bad—it’s all about staying in touch with your customers and helping them solve their business problems,” Kress said. “If we stay in tune with their needs our approach and recommended solutions will vary during a downturn, but as long as our solutions have value our overall revenues should be sustainable.”

I was beginning to wonder if other companies actually valued their customers. From this article, it is apparent there are at least 4 companies that do.

Tags: BLI, Buyers Lab, Economy, Office Product News, Sam Kress