Ah, there is nothing better than spending hours and weeks trying to solve one little annoying problem only to stump the technical support engineers so badly that the only thing they can say is that we need to upgrade our software yet again… I am told we are pretty far behind, and it would be advisable to upgrade!

Geez, I just loaded “the latest” software in December, and 3 months later I am pretty far behind? Now, I am used to recommending customers stay up-to-date with patches and security holes, but to have a major release for core infrastructure stuff - business affecting systems - is, well, a tad agresssive.

Needless to say, I can’t go forward with my technical support issue until this is put to bed so let’s hope the upgrade process goes smoothly (crossing my fingers)…

Does anyone else get a little frustrated with this? Is the breakneck pace of software upgrades in your buiness, well, breaking your neck?

Tags: core, helpdesk, Infrastructure, Software, technical support, upgrade